vipta's Privacy Policy

vipta is a secure and reliable online betting and casino platform. We have the highest respect for the privacy of our members. This privacy policy describes how vipta collects, processes, stores, and protects your personal information.

This policy applies to vipta's main website, mobile version, and all our digital services. When you open an account, log in, or use any service on our platform, you consent to the processing of your information in accordance with this policy.

vipta is a platform for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

vipta collects only the information necessary to deliver our services properly. The categories of information collected are listed below:

2.1 Member Registration Information

Information you provide when creating an account includes:

• Full name and preferred username
• Email address and mobile phone number
• Date of birth (for age verification)
• Residential address
• Preferred payment method (bKash, Nagad, or Rocket)

2.2 Identity Verification Information

To ensure safe and fair service, we may request the following documents for identity verification:

• National ID card (NID) or passport photo
• Proof of address documents (utility bill, bank statement, etc.)
• Proof of ownership of the payment method

2.3 Transaction Information

Information relating to your financial activity, such as deposit and withdrawal history, bet amounts, and details of winnings.

2.4 Technical Information

When you use vipta, certain technical information is collected automatically:

• IP address and device identification information
• Browser type and version
• Operating system information
• Duration of website use and navigation patterns
• Cookie and session data

vipta uses your information only for the following legitimate purposes:

3.1 Service Operation and Delivery

• Creating, maintaining, and securing accounts
• Processing deposits and withdrawals via bKash, Nagad, and Rocket
• Providing betting, casino games, and other services
• Managing welcome bonuses and promotional offers
• Managing the VIP program (Bronze, Silver, Gold)

3.2 Member Support

• Answering your questions through 24/7 live chat
• Resolving issues via email at [email protected]
• Sending important account-related notifications

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Conducting analysis to prevent fraud and money laundering
• Ensuring age verification and responsible gaming

3.4 Service Improvement

• Improving platform performance and user experience
• Identifying and fixing technical issues
• Planning new features and services

vipta uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve website performance.

4.1 Essential Cookies

These cookies are essential for the core operation of the website, such as maintaining login sessions, verifying security, and processing transactions. They cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences — such as language preference and previous searches — and make your browsing experience easier and more personalized.

4.3 Analytics Cookies

These cookies help us understand how members use vipta. Based on this information, we improve the platform. They collect data in an anonymized manner.

You can control cookies by changing your browser settings. However, disabling essential cookies may prevent some website functions from working correctly.

vipta never sells your personal information. However, in certain specific circumstances, limited information may be shared with trusted third parties:

5.1 Payment Processors

Information required to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial services. This sharing is strictly limited to transaction processing.

5.2 Technology Service Providers

Technology partners who assist in operating our platform — such as cloud server providers and security services — are given access to limited information under strict confidentiality agreements.

5.3 Legal Obligations

In the case of court orders, lawful requests from government agencies, or applicable legal obligations, vipta may share necessary information with the relevant authorities.

5.4 Fraud Prevention

To protect members' interests and prevent serious fraudulent activity, limited information may be shared with industry-recognized security organizations.

vipta uses industry-standard security technology to ensure the safety of your information:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Secure Data Storage: Stored data is kept on encrypted servers and backed up regularly.
• Access Control: Only authorized personnel can access the necessary information.
• Two-Factor Authentication: Two-factor authentication is available as an additional layer of security for your account.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities on the platform.
• Firewall Protection: Advanced firewall technology prevents unauthorized access.

However, complete security on the internet cannot be guaranteed. You can also contribute to the security of your account by keeping your password private and avoiding the use of unfamiliar devices.

vipta retains your personal information only for as long as it is necessary or required due to legal obligations.

7.1 Active Accounts

All information is retained while your account is active. Even after an account is closed, some information may be kept for a specified period due to legal requirements.

7.2 Transaction Records

Records of financial transactions are retained for a specified period even after an account is closed. This fulfills the requirements of anti-money laundering and financial regulations.

7.3 Data Deletion Requests

To delete any data beyond legal obligations, you may contact us at [email protected]. We will process your request as promptly as possible.

As a vipta member, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. By accessing your account settings or contacting us, you can obtain a detailed overview of your information.

8.2 Right to Rectification

If your information is incorrect or outdated, you have the right to request a correction. This change can be made directly in your account profile or through support.

8.3 Right to Erasure

Where there is no legal obligation to retain your data, you may request that your information be deleted. This right is particularly applicable when closing an account.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for a specific purpose — particularly in the case of marketing communications. You can unsubscribe from marketing emails at any time.

8.5 Right to Data Portability

You have the right to receive your account information in a structured and portable format. Please contact support to make this request.

All financial transactions on vipta are handled through bKash, Nagad, and Rocket mobile payments. Special measures are taken to secure these transactions:

• Payment information is processed directly through the respective mobile financial service's own secure system.
• vipta does not store any complete bank account information.
• Any suspicious activity related to payments is automatically detected and verified.
• Encrypted tokenization is used for every transaction.
• The minimum deposit amount is ৳200 and the minimum withdrawal limit is ৳500 — in both cases, transaction logs are stored securely.

vipta reserves the right to amend or update this privacy policy as needed. If any significant changes are made, we will:

• Post a clear notice of the changes on the website
• Notify registered members by email
• Update the "Last Updated" date at the top of the page

If you continue to use vipta after the updated policy is published, you will be considered to have accepted the new policy. If you do not wish to use our services after a policy change, you may request to close your account.

If you have any questions, complaints, or requests regarding your information in relation to this privacy policy, please contact us:

• Live Chat: Use the website's live chat for 24/7 instant support — in Bengali and English.
• Email: [email protected] — write to us here with full details.

We process all privacy-related requests as quickly as possible and with the utmost care. Keeping your information secure is vipta's priority.